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Communication Training - MBTI
Over the years, we’ve worked with hundreds of practices on financial and practice management issues. Early on, we observed that the best financial solutions and the finest management techniques won’t work if the “people stuff” in the practice isn’t working. When we survey practices’ staff (and sometimes their clients), we routinely find that poor communication is the number one complaint. Team members don’t know where the practice is headed and how they fit into those plans. Clients feel blindsided by finding out after the fact about medical choices or billing issues related to their animals’ care. What would your team members and clients say?
But does that mean that management isn’t communicating with staff or that doctors and technicians don’t try to educate clients? Of course not. What it demonstrates is that each of us must flex our communication technique to suit the recipient’s style, not our own, and many of us don’t know how to do that.
Lorraine has taken advanced training in Personality Theory and is qualified to administer the Myers-Briggs Type Indicator. She can work with you and your team to help identify each member's personality preferences, which leads to an understanding of
- How they energize themselves – from within or from other people
- How they take in information
- How they make decisions
- How they like to organize their world
Without this understanding, each of us assumes that other people are pretty much like us, so we tend to communicate in the style that works for us. Look around at a staff meeting and notice who’s engaged in the process, who’s adding to the discussion, who routinely defends the status quo, and who seems withdrawn or disinterested. What you’re seeing may not reflect what they are really thinking, only the results of the current communication technique interacting with each person’s inborn personality preferences.
There are no “good” or “bad” personality types. The power in understanding personality types is knowing how to reach people who have different preferences from you.
Jungian psychology tells us “Know yourself that you might understand others.” We can help you develop techniques to interact better with co-workers, clients, family and friends.
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